Citizens need to be vigilant against phone calls claiming to be from Social Insurance officers, notifying that Health Insurance cards have errors, are expired, or have not updated data. These are fraudulent calls. Scammers may lure citizens into accessing strange links, transferring money to "renew" or "update" their cards, or providing personal information, bank accounts, OTP codes, and installing applications for "verification." Following these instructions may lead to identity theft or the appropriation of assets.

Social Insurance agencies do not call, send text messages, or dispatch staff to ask citizens to provide personal information, bank accounts, OTP codes, Citizen Identity Cards, etc., to handle Social Insurance, Health Insurance, or Unemployment Insurance procedures.

Bkav Cybersecurity experts advise citizens:

• Do not provide personal information, bank accounts, or OTP codes to strangers. The Social Insurance sector and its affiliated facilities never ask citizens to provide personal information, bank accounts, or OTP codes via phone, text message, or social networks

• Do not access links, scan QR codes, or install applications following instructions from unclear sources

• Do not transfer money or pay fees over the phone to "update," "renew," or reissue Health Insurance cards

• If you detect signs of fraud, save the evidence (phone numbers, text messages, audio recordings...) and report it immediately to the nearest Police agency

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