Applied to customers who order Bphone directly via websites: Bkav.com/Bphone and Bkav's showrooms
The policy is valid: from May 26, 2015
Customers have the rights to RETURN or EXCHANGE products and receive full refund, specifically:
- - Return FREE 14 days for defective products (manufacturer's error, details).
- - Within 14 days, Customers can return/exchange if they are not satisfied with products. However, customers shall be charged a return/exchange fee of 500.000 Vietnam Dong to avoid unknown orders.
- Please check the products carefully upon receipt. If not satisfied, customers can refuse to receive it.
- 14-day return/exchange duration starts from the receipt note's signed date to the date Bkav receive the Return/ Exchange products. (details)
- Products to be returned/exchanged must remain within the warranty period and meet all warranty conditions.
- Return/Exchange conditions
Return/Exchange products must comply with the following conditions that apply for all types of products.
|Condition for Return Policy||Status|
|Promotion gift||If any|
|VAT invoice||Yes (Issued by Bkav)|
|Body||No collision with hard objects which makes it scratched, dented, broken, cracked or moldy; no sign of arbitrary opening or repairing by unauthorized unit.|
|Screen||No crack, panel liquid leak on the screen. If there are bright dots (dead pixel): should be more than 2 dots or 1 dot with the minimum size of 1 mm.|
|Function keys||The function keys are not cracked and scratched. They does not work.|
|Hardware||Wi-fi, Bluetooth, camera are not working properly. Bphone turns itself off or its battery power is unstable or shuts down.|
|Software|| Bphone often freezes and cannot be used |
Not rooted (root)
|Box, accessories|| Box is not dented, with Serial Number / IMEI on the box same as the body. |
No defectiveness, unbroken charging cable. Headphone is not broken or scratched, etc.
In case of missing accessories: The amount of return fund is deducted based on accessories' prices listed on the websites
- Return/Exchange address:
Please contact our Warranty Center to return and exchange products:
- Hanoi Office: 1st Floor, HH1 Building, Yen Hoa New Town, Yen Hoa ward, Duong Dinh Nghe street, Cau Giay district
- Ho Chi Minh Office: Floor 7, Athena Building, No. 146 – 148 Cong Hoa street, ward 12, Tan Binh district
- Working hours:
- Monday to Saturday, except holidays
- Morning: 08.00 - 12.00
- Afternoon: 13.30 - 17.30 (Saturday afternoon: 13.30 - 16.00)
- Customer Care Center: 1900 54 54 99